Need to Return a product?

To return a product at DBM, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at sales@dbmods.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-835-4392
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: sales@dbmods.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, DBM accepts returns on merchandise from select manufacturers within 30 days. However, DBM reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

•  FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND

• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to DBM on returned items, and DBM will pay the shipping charges on the replacement or exchange item(s) going back.

• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
  • DBM
    15339 Batesville Ct
    Chesterfield, MO. 63017-5400

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at DBM discretion. Please be aware that specific manufacturers have more restrictive return policies.